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RETURNS & REFUND POLICY

Vitauthority offers a full 60 day from order date money back guarantee for all orders.

Orders cancelled prior to shipment are entitled to a full refund.

We will provide and pay for a return label if the mishap (incorrect or defective item) is our error.

Refunds are issued to the credit used in the transaction. Any and all shipping costs are non-refundable.

Any packages returned to us by the designated carrier because the customer was not available to receive the package or due to incorrect shipping information may be subject to additional shipping costs to reship.

Packages lost by the shipping carrier are not eligible for a refund. In this situation, we ask that you contact the carrier with your tracking number and they will be able to assist you with the location of your order.

If a package is lost or damaged within transit, Vitauthority will reship it at no additional cost. Vitauthority will not refund an order if it is lost or damaged in transit.

All orders marked as “Delivered” with valid tracking information cannot be refunded if the customer cannot locate the item. The customer will will need to contact the shipping carrier directly on where the package was left.

Any orders delivered to the wrong address due to a customer error are non-refundable. If an order has been shipped and a customer notices the wrong address, Vitauthority is not responsible for redirecting the shipment to the correct address or bearing the cost with changing an address mid-transit.

Domestic Return Policy

If have ordered multiple products and decide the product is not for you, we can accept returns if the product is unopened. We cannot accept returns where the product is open. All returns must be requested within 60 days of the order date.

An example of this is if you order a pack of 2, and after one bottle, you decide you do not want to continue onto the second product.

In this situation, all bottles must be returned first, and a refund will be issued AFTER the product is delivered by to Vitauthority.

All items must be pre-approved for return by emailing us at hello@vitauthority.com or contacting us through the “Contact Us” page.

Vitauthority will send a return shipping label. The return shipping label and service MUST be used by the customer.

A 15% restocking fee is calculated on all returns.

The refund is calculated as such: Customer total order (not including S&H paid) minus 15% restocking fee minus the cost of return shipping.

After processing, refunds take 5-10 business days to post in the customer's account. Refunds are issued to the credit used in the transaction. Any and all shipping costs are non-refundable.

International Refund Policy (Outside of the USA)

International is defined as any and all countries outside of the United States of America.

All international sales are final and are under no circumstance eligible for refund.

Partial refunds will be determinant on a individual basis.

International Returns Policy (Outside of the USA)

International is defined as any and all countries outside of the United States of America.

All sales are final on all international sales and no returns will be considered.

Lost items are deemed the customers responsibility and damage packages are the only packages that will be re-shipped.

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